FAQ
Frequently Asked Questions
/ FAQ
Frequently Asked Questions
At Mountain Digital, we know that starting a project comes with questions. That's why we've created this FAQ section to give you clear, straightforward answers to our most commonly asked questions.
General
Q: Do you offer free consultations?
A: Yes, we’re happy to schedule a short consultation to talk through your project and goals.
Q: Do you only work locally?
A: No. While we’re based in [Your Location], we work with clients anywhere.
Q: Can I contact you outside business hours?
A: No. While we’re based in New Jersey, we work with clients anywhere.
A: Yes, we’re happy to schedule a short consultation to talk through your project and goals.
Q: Do you only work locally?
A: No. While we’re based in [Your Location], we work with clients anywhere.
Q: Can I contact you outside business hours?
A: No. While we’re based in New Jersey, we work with clients anywhere.
Projects & Process
Q: What is your typical project timeline?
A: Most projects take 2–6 weeks depending on size and complexity. We’ll provide a clear timeline after learning about your specific needs.
Q: Do you work with businesses of all sizes?
A: Yes. We work with startups, small businesses, and established companies looking to improve their digital presence.
Q: How many revisions are included?
A: We include revisions in every project to ensure you’re happy with the final result. The exact number will be outlined in your proposal.
Q: Will I be involved in the design process?
A: Absolutely. We’ll check in with you at key stages to get feedback and make sure everything is on track.
A: Most projects take 2–6 weeks depending on size and complexity. We’ll provide a clear timeline after learning about your specific needs.
Q: Do you work with businesses of all sizes?
A: Yes. We work with startups, small businesses, and established companies looking to improve their digital presence.
Q: How many revisions are included?
A: We include revisions in every project to ensure you’re happy with the final result. The exact number will be outlined in your proposal.
Q: Will I be involved in the design process?
A: Absolutely. We’ll check in with you at key stages to get feedback and make sure everything is on track.
Payments & Policies
Q: How do payments work?
A: We accept payments safely and securely through Stripe. Most projects are billed in installments, typically with a deposit upfront.
Q: Do you offer refunds?
A: Refunds depend on the stage of the project. We’ll outline everything clearly in our agreement before starting.
Q: Can I pay in installments?
A: Yes. Many clients prefer splitting payments into two or three parts, and we’re happy to arrange that through Stripe.
A: We accept payments safely and securely through Stripe. Most projects are billed in installments, typically with a deposit upfront.
Q: Do you offer refunds?
A: Refunds depend on the stage of the project. We’ll outline everything clearly in our agreement before starting.
Q: Can I pay in installments?
A: Yes. Many clients prefer splitting payments into two or three parts, and we’re happy to arrange that through Stripe.
Ownership & Files
Q: Who owns the final designs?
A: Once the project is complete and payment is received, you’ll have full ownership of the final files.
Q: Will I receive editable files?
A: Yes, we provide all necessary files in standard formats. Editable source files can also be included upon request.
Q: Do you keep backups of my files?
A: Yes, we keep backups for a limited time, but we recommend storing them safely on your end as well.
A: Once the project is complete and payment is received, you’ll have full ownership of the final files.
Q: Will I receive editable files?
A: Yes, we provide all necessary files in standard formats. Editable source files can also be included upon request.
Q: Do you keep backups of my files?
A: Yes, we keep backups for a limited time, but we recommend storing them safely on your end as well.
Confidentiality & Agreements
Q: Do you use contracts?
A: Yes, every project includes a simple written agreement so expectations are clear on both sides.
Q: Will my project details stay private?
A: Absolutely. We take confidentiality seriously and won’t share your work without permission.
A: Yes, every project includes a simple written agreement so expectations are clear on both sides.
Q: Will my project details stay private?
A: Absolutely. We take confidentiality seriously and won’t share your work without permission.
Technical & Hosting
Q: Do you handle website hosting?
A: Yes. We host client websites through DreamHost, a reliable and secure hosting provider. Hosting fees are separate from project costs and billed annually.
Q: Can I use my own hosting?
A: Yes, if you already have a hosting plan, we can work with it as long as it meets modern standards. Otherwise, we’ll recommend moving to DreamHost for speed, security, and reliability.
Q: Do you handle domain registration?
A: Yes, we can help you register or transfer a domain through DreamHost or your preferred provider.
Q: Who owns the hosting account?
A: The hosting account is under Mountain Digital, but your website content and files are always yours. If you ever want to move hosting, we can provide a full copy of your site.
A: Yes. We host client websites through DreamHost, a reliable and secure hosting provider. Hosting fees are separate from project costs and billed annually.
Q: Can I use my own hosting?
A: Yes, if you already have a hosting plan, we can work with it as long as it meets modern standards. Otherwise, we’ll recommend moving to DreamHost for speed, security, and reliability.
Q: Do you handle domain registration?
A: Yes, we can help you register or transfer a domain through DreamHost or your preferred provider.
Q: Who owns the hosting account?
A: The hosting account is under Mountain Digital, but your website content and files are always yours. If you ever want to move hosting, we can provide a full copy of your site.
Support & Aftercare
Q: Do you offer ongoing support after a project is finished?
A: Yes, we can provide ongoing support and updates if needed. We’ll discuss this with you once your project is complete.
Q: Do you provide training or guidance?
A: Yes, if needed we can walk you through how to manage and use your new files or website.
A: Yes, we can provide ongoing support and updates if needed. We’ll discuss this with you once your project is complete.
Q: Do you provide training or guidance?
A: Yes, if needed we can walk you through how to manage and use your new files or website.
Still have any questions?
Contact us now
We’d love to hear from you! Whether you have a project in mind, need a quote, or just want to say hello, feel free to reach out. Fill out the form below or use our contact details to connect with us.